Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities, which are considered part of their charm. Variations in weave and shading create a distinctive, interesting, character making natural fiber floor coverings unique. What you will not find anywhere is a perfect natural fiber floor covering.
Our desire is to provide as much information as possible to inform our customer what to expect with our products made from natural fibers. We also provide general information on some of our business practices.
About Our Rugs
Broadloom Carpet – Bordered Area Rugs
Fibreworks® offers Natural Fiber Floor Covering as broadloom carpet or custom bordered area rugs. The ‘natural’ beauty of rugs and carpet is enhanced by their environmental friendliness; natural fibers – Grown by…Sustained in…and Biodegrades with…Nature! Our wide variety of floor coverings and rugs are made from the finest natural fibers such as Sisal, Wool, Seagrass, Jute, Cheena®, and Coir.
Custom rugs are available by choosing from a wide range of natural carpet styles and rug borders, plus we accept customers own material (COM). Rugs can be produced in most any shape or size, and borders can be applied in any of 10 different application techniques. The options to make a truly custom bordered natural fiber area rug are literally ‘infinite’.
Design Your Rug
Create and preview rug designs from our large selection of rug fields and borders. Design your ‘perfect rug’ using the website tool. Dealers can visit the dealer log-in “Design Your Rug” tool to design, price, and submit order requests for custom rugs.
Find a dealer near you by calling 800-843-0063 (press 2).
Before You Cut or Install
• Always cross reference with your purchase order and samples to be sure this is the correct merchandise.
• Carefully examine for pattern, color, size/yardage, quality and condition before cutting or installing.
• Before cutting or installing, contact your vendor if any damage is suspected. Please provide photos.
• No allowances will be made after goods are cut, installed, or altered
Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities that are considered normal because they occur in nature. Weave and shading irregularities are inherent in the fiber and the manufacturing process, so you should expect to find them. What you will not find anywhere is a perfect natural fiber floor covering. These irregularities provide distinctive, interesting character that makes each natural fiber carpet unique.
Bordered Area Rug Characteristics
Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won’t find anywhere is a perfect natural fiber floor covering.
• All rugs are individually custom fabricated from broadloom carpet rolls.
• Cuts are generally made by following the valley of the ribs and along the buried thread. Rugs can be slightly out of square when cut due to the natural imperfections of the roll.
• The variation in size and texture of natural fibers, such as seagrass, will often result in an irregular weave. This means that rug edges will not be perfectly straight.
• Rugs may not be perfectly straight
• Some materials have greater bowing or skewing than others due to the nature of the material. Rugs made from these materials will be cut as square as possible, and may require ‘jumping ribs’. This is not a border application error.
• Pattern may be horizontal or vertical due to the size of the rugs or the material.
• In some areas, backing may not extend to the edges of the rug to achieve the exact size.
• Never pull rugs by the border.
• Rugs may be rolled face in or face out depending on border application. Rugs with hand sewn mitered corners will usually be rolled face in to reduce stress on the miter.
• Like any textile, roll up and shipping may cause borders to wrinkle. After unwrapping, and allowing to relax, carefully iron the border with medium heat and no steam. Adjust heat as needed. Do not iron leather, suede, Sunbrella®, or jute braid borders.
• Newly opened rugs with latex backing may have the scent of ammonia. This will dissipate within 24-48 hours.
The shedding of loose fibers is normal, it’s actually a natural result of the process used to create wool rugs. When a rug is produced it goes through a combing process which helps remove short and broken fibers. However, some of these fibers fall onto the surface of the pile and appear as ‘fluff’. The effect can vary depending on the material type. The excess fiber is only a small fraction of the total fiber contained in the rug. Shedding is a very common expectation in dealing with hand tufted and shaggy rugs. However even with this process in place it’s impossible to prevent it from shedding. Regular vacuuming and proper care will help diminish the shedding over time.
A note about cutting rugs…Please be advised we can not hold tight tolerance when cutting natural fiber rugs. Large rugs can weigh as much as 400 pounds. The ability to hold and turn large rugs can be difficult, making it hard to keep tight tolerance on rug dimensions. The dimensions can be off as much as 1/2”.
Care, Cleaning and Vacuuming
The best care you can give your natural fiber floor covering is regular, thorough vacuuming. For best results, vacuum from different directions, making several passes over the area. Heaviest traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the floor covering.
General Vacuuming Advice
Please ensure that your vacuum beater bar is properly adjusted. Damage to the carpet fibers can occur if the brushes of the vacuum are set too low. We recommend the head of the vacuum be adjusted so that the brushes barely touch the face of the carpet. Do not use a vacuum that automatically adjusts, as it will adjust too low and damage fibers.
Always test a vacuum and vacuuming technique first. We do not know how every product will react to every vacuum or vacuuming technique and cannot be responsible for damage caused by vacuuming. Some vacuums should not be used, as they will cause excess fuzzing or sprouting of the fibers.
Cleaning Your Carpet Or Border
Never saturate your carpet with water or cleaner; this will stain it. Any method that involves saturation with water, such as steam cleaning, hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage, dimensional changes, and staining of natural fibers.
When liquid spills occur, blot up (do not rub) immediately with a clean, dry, undyed cloth. If the spilled material is solid, scrape up what you can with a dull edge spatula.
Dry extraction methods of cleaning spills and stains are recommended, such as the Host® Dry
Carpet Cleaning System or similar. For information on the Host® Dry Carpet Cleaning System, visit www.hostcarpetcleaning.com
Always test the cleaning method to insure that color is not affected. Test in a small, concealed area first.
Fibreworks Families Defined
“Family” is the way Fibreworks references different collections which share the same colorways. Our 13 families allow customers to coordinate bold and simple patterns within an adjoining space. Additionally, in the event of a back ordered item, you may simply choose another pattern from the same family. Search by “Family” in the drop-down menu at fibreworks.com to view all our coordinating collections.
Example: Geometrics Family
At Fibreworks®, we have an everyday commitment to impacting our environment as little as possible. Of course, since most of our beautifully textured floor coverings are made from renewable resources, being eco-friendly is simply in our nature.
Natural fiber rugs are sustainable, biodegradable and the environmentally responsible choice for helping to preserve our planet for generations to come.
Here are some of the reasons why we can call ourselves Fibreworks®
A durable plant fiber harvested from the mature leaves of the agave sisalana plant. Since most weeding is done by hand, no pesticides or chemical fertilizers are used in sisal production.
Harvested from the skin, or bast, of the jute plant. Jute is sustainably grown, pollution-free and completely biodegradable.
Extracted from the skin of the coconut fruit, which is cured by the sun and spun into yarn. Whatever can’t be used for food or for coir yarn gets combined with other organic materials and used as compost in soil treatment.
This natural fiber is non-porous and comes in a naturally beautiful range of pale green and gold that mellow over time. Seagrass rugs are never treated with dye, so they’re a great choice for those with chemical sensitivities.
Sheared from the coat of a sheep and naturally durable, renewable and biodegradable and much more environmentally sound than petroleum based options, like nylon.
Natural Carpet Backings
Some of our most common backings include jute, natural latex, and natural rubber. Natural rubber and latex backings are extracted from the Havea rubber tree and unlike synthetic latex, natural latex is not produced by chemical polymerization.
The right way to install Natural Fiber Floor covering
A COUPLE OF THINGS YOU’LL WANT TO KNOW…
Let’s start with a little history. The word ‘carpet’ has been in the English language since the 1300’s, and it originally meant a thick piece of fabric for covering anything from floors to tables!
Here is something else you may not know (and it’s a lot more useful, too)- the proper way to install a natural fiber carpet so that it will give attractive and durable service. The good news is that it won’t take you 700 years to learn the right techniques; just study the steps in this brochure before you begin. Call your floor covering retailer if you find you need more advice.
A FEW WORDS ABOUT THE ‘CHARACTER’ OF NATURAL FIBER FLOOR COVERING…
Floor coverings woven from plant and animal fibers tend to have irregularities that are considered normal because they occur in nature. Weave and shading irregularities are inherent in the fiber and the manufacturing process, so you should expect to find them. What you will not find anywhere is a perfect natural fiber floor covering. However, these irregularities give the distinctive, interesting character that makes each natural fiber carpet unique.
WHAT NATURAL CHARACTERISTICS DO THESE CARPETS HAVE?
PLUGS- The fibers that have to be tied off in the manufacturing process.
SPROUTS- Some fibers, such as seagrass, are short fibers. During handling, they sprout. Clipping sprouts is recommended.
BOWING AND VARIATION IN LOOP SIZE- This is quite common. Bowing tolerances vary per product. Contact your supplier for information.
VISIBLE SEAMS- These are normal, even when seaming is done well. Some patterns, especially fl at woven patterns, are difficult to seam and will be visible.
COLOR CHANGES- All natural fibers change. Dyed fibers eventually return to their original shade. Avoid exposing your carpet to direct sunlight.
EXPANSION AND CONTRACTION- The hydroscopic nature of natural fibers means that they adjust to environmental conditions. They are constantly moving.
COLOR VARIANCE- Your sample may not match your shipment. Roll color differences are more significant with natural fibers than synthetic ones due to growing seasons, soil conditions, moisture and other factors that occur in nature.
FOR INDOOR USE ONLY- Natural fibers should not be used in areas where moisture is present or ventilation is inadequate.
RESIDENTIAL USE- Natural fiber products are recommended for residential use only unless otherwise specified.
Newly opened rolls of latex backed carpet may have the scent of ammonia. This will dissipate within 24-48 hours.
NOW, DOWN TO BUSINESS…
When planning a room, use material from the same roll. Materials from different rolls seldom turn out to be exactly the same color, especially with vegetable fibers (such as jute, grasses, sisal, etc.) Take a few minutes to inspect the carpeting for flaws, but remember that some imperfections are to be expected in natural textiles. If you see any major defects, DO NOT CUT OR INSTALL the material in any way- contact the dealer who sold the product. No allowances can be made after material is cut or installed. Your floor covering needs time to adjust to the temperature and humidity of your house. Loose-lay the material in the room in which you plan to install it (and the temperature it typically will experience) and give it 24 hours to get used to its new home.
A WORD ABOUT SHRINKAGE
All natural fibers are ‘hydroscopic’ and easily react to changes in the humidity or when moisture is present. We recommend that all surfaces be ‘sealed’, especially new wood underlayment. A good quality primer is recommended for sub-floors made of wood or concrete.
1. BACKING IS IMPORTANT
The type of carpet backing will determine the installation technique. For carpet with synthetic or jute backing, follow traditional installation techniques as provided by the Standard for Installation of Residential Carpet, CRI 105 (as published by The Carpet and Rug Institute, www.carpet-rug.com). Some carpets are not recommended for broadloom installation. This includes all products with felt backing. Products with latex and polyurethane backing have special installation characteristics which include a few restrictions:
DO NOT STRETCH OR KICK WITH YOUR KNEE
KICKER- you may distort the weave. Lay the carpet in place, and then use your knee-kicker to position it properly.
DO NOT USE THICK PADDING- the flatter the pad, the better. If you are using a dual-stick pad, stay with the thin kind. A thick pad will be more likely to leave impressions, especially if the carpet is jute.
DO NOT CUT DOWN THE ‘VALLEYS’ IN THE RIB- cut across them, or the carpet will pull apart unevenly and fray.
FLAT WOVEN PRODUCTS can be seamed well, but the seams may be visible. Make sure your customer understands the nature of a flat woven seam. Some products are not recommended for installation if a seam is required. This includes products with excessive pile height and are markedSeaming in Broadloom Installation Not Recommended.
2. THE BASICS ABOUT INSTALLATION OF LATEX BACKED, FLAT WOVEN PRODUCTS…
Unlike many other kinds of floor covering, latex (and polyurethane) backed carpeting can not be stretched and tacked in. You will get the best results if you lay it in such a way it can be glued to the underlayment, either with adhesive or a dual-stick pad. Want to leave it loose laid? You could, but you will find that the carpet stretches or shrinks a bit because natural fibers take in, then release, moisture. This makes the carpet ‘crawl’ and causes bubbles to appear from time to time.
MEASURE CAREFULLY, THEN CUT CLEANLY
First, take an exact measurement of the area you want to cover and then add two or three inches to those dimensions. If you extend the carpet to a doorway, make sure you have allowed enough material to reach its center. For the neatest, most precise cuts, use a razor carpet knife and have enough spare blades on hand to replace dull ones frequently.
CUT ALONG THE SELVAGE EDGE
If you lift up one side of the carpeting, you will notice that the latex backing stops at least a couple of inches short of the edge. This is because current manufacturing techniques can only apply the backing so far. Take note of the selvage edge of the backing; that is where you should cut if you want a tidy (and virtually hidden) seam. Do not double cut any seams or the edges will fray.
ALIGN THE MATERIAL GENTLY
Once you have matched the seams- but before you begin to glue them down- be sure the pattern is aligned the way you want, again allowing for natural imperfections. Exact pattern matches probably will not be possible. When you are satisfied, fold back the carpet at the seam area, but do not make a sharp fold.
GLUE NEEDS TIME TO BREATHE AND BOND
A premium, low-moisture, multipurpose adhesive is best for natural fiber carpets with latex foam backing; ask your adhesive supplier to recommend one. The label on the adhesive will tell you its ‘open time’ requirements. Scoop up adhesive with a 3/16” x 1/8” x 1/8” v-notched trowel and spread it away from the seam. If you do it correctly, the trowel will leave scalloped marks at the seam areas. Beginning at the seams and working toward each wall, lay the carpet over the adhesive. For best results, run a carpet roller over the material until the bonding has set permanently.
SEAMS DON’T HAVE TO BE SEEN
To make sure that your seams are virtually invisible, overlap the floor covering by a half inch to an inch. Lift up the edge that lies next to an edge that already has been glued down. Put the new edge next to the previously glued one, leaving a little bulge between them. Then press the bulge down into the adhesive and run your roller along the seam until the two edges bond.
TIDY TRIMMING AT EACH WALL
For a neat edge at a wall, begin by making a sharp 90-degree fold where the carpet meets it. Cut the fold with a razor knife (again, changing blades often for a sharp cut).
Give your new carpet time to settle and bond before you move furniture or lots of feet across it, because applying too much weight too soon will leave compression marks.
Natural latex has been used as a carpet backing for years with excellent performance. The increased popularity of wood floors has introduced many new types of finishes and sealants, as well as cleaning agents. These new introductions may affect the performance of latex, including causing the latex to stick to the floor, discolor, or crumble. It is impossible to know how latex may react to the new substances with which it can encounter. We recommend a rug pad as a protective measure for your floors. We cannot be responsible for the performance of wood floors that react to latex.
Newly opened rolls of latex backed carpet may have the scent of ammonia. This will dissipate within 24-48 hours.
Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities that are considered normal because they occur in nature. Weave and shading irregularities are
inherent in the fiber and the manufacturing process, so you should expect to find them. What you will not find anywhere is a perfect natural fiber floor covering. These irregularities provide
distinctive, interesting character that makes each natural fiber carpet unique.
Fibers that were tied off in the manufacturing process.
Short fibers that were tucked in during the manufacturing process. Seagrass, jute, and hemp are short fibers. During handling, they sprout. Clipping sprouts is recommended.
Variation in Loop Size
Carpets made of natural fibers may have irregular yarns that can create the appearance of a variance in loop size (warp or weft yarns). Variations of either thick or thin yarns within 50% of normal are allowed.
Shedding of Loose Fibers is Normal
It is a natural result of the process used to create carpets. When floor coverings are produced, a combing process occurs, which helps remove short and broken fibers. However, some fibers fall onto the surface of the pile and appear as ‘fluff’. The shedding can vary depending on the material type.
Irregularity in the Ribs
Some ribs will be closer together, some farther apart.
Ribs of a pattern can be horizontal or vertical due to the size of the rug or material. In some areas, backing may not extend to the edges of the rug to achieve an exact size.
Industry standard allows up to 2% bowing of woven broadloom carpet (includes woven jacquard and woven wilton). Bowing should be taken into consideration when planning for a seam. Due to construction and the unique nature of the fiber, some collections have bowing tolerances over 2%. Contact your supplier for more information.
Natural fibers eventually return to their original color. Bleached products darken over time, and dyed fibers fade. Avoid direct sunlight.
Showroom samples may not match current inventory. Roll differences are more significant with natural fibers than with synthetic ones. Materials from different rolls are seldom the exact same color.
Color variance lines are normal in natural fiber carpet because color variances occur naturally.
This occurs when fibers from previous production find their way into the current yarn. This is due to the nature of the fiber, collection process, and weaving process. Foreign yarn is common in all natural fiber products.
Expansion & Contraction
The hydroscopic nature of natural fibers means they adjust to environmental conditions, they are constantly moving. Loose-lay for 24 hours in the room in which it will be installed, and at the temperature it will typically experience. This allows the fibers to acclimate to their new surroundings.
These are normal, even when seaming is done well.
For Indoor Use Only
Natural fiber products should not be used in areas where moisture is present or ventilation is inadequate.
All products are recommended for residential use only unless otherwise specified.
Sisal is considered the strongest and hardest wearing of the natural fibers. The Agave Sisalana plant, grown in Mexico, Brazil and some parts of Africa, has a 7 to 10 year lifespan and can produce up to 300 usable leaves in a lifetime. Each sword-shaped leaf contains about 1000 fibers, of which the highest grade ones are used to produce sisal carpeting. Sisal makes a perfect choice for environmental sustainable living.
Wool is one of the most versatile fibers ever woven. It is durable enough to create the world’s finest heirloom carpets. It is naturally fire retardant and gives off no harmful fumes. Wool products provide style, beauty and performance year after year.
Seagrass/ Mountain Grass
Seagrass is made from a tropical reed that is grown in paddy-like fields in China and Vietnam. The fibers are harvested by hand, dried and hand-spun into tough strands. when woven together, the result is a carpet that is full of texture, yet hardy and durable. Seagrass blends nature’s own colors – beige, green, yellow and russet – in endless variation, resulting in hue changes between rolls and rugs. Carpets will have a distinctive hay-like aroma, which will mostly dissipate, but provide a reminder of nature’s freshness. Mountain grass falls in the same category as seagrass, but is grown in the higher elevations of Asia. When woven, this textured carpet has a wooden-like appearance. Mountain grass is softer to the touch, but still a durable natural fiber.
Jute is harvested from the stem and outer skin of the Jute plant. The plant grows anywhere from six to ten feet in height and thrives in the warm and wet climates in India and Bangladesh. When used as carpeting it is softer underfoot and in appearance.
Cheena is produced from the grasses indigenous to India blended with other textiles such as chenille, jute and seagrass. The ancient hand labor process of cutting, raking, drying and bailing the grass stalk yields a hardy, straw-like fiber ready to be woven into carpets full of texture and design. The finished carpet brings together a new world technology and old world charm. Cheena is produced from renewable resources, and the straw hues create an organic finish that is perfect for today’s environmental design style.
Coir is the coarse fiber of the outer husk of a fully mature coconut. 90% of the world’s coir comes from India and Sri Lanka. A typical palm tree has coconuts at every stage of maturity and can produce 50-100 coconuts per year. To harvest the coir, the coconuts are dehusked and soaked in warm water to swell and soften the fibers. The fibers are then twisted and spun into yarn, then woven into carpets that are full of natural character. Durable and functional, coir carpets are able to withstand some contact with moisture, unlike other natural fibers.
Rug Grip #590
Holds your rug in place on carpeted surfaces.
Cushion Grip #591
Softer pad adds cushion and holds your rug in place on hard surfaces
Premium Grip #592
Reversible pad with extra cushion and comfort for use on hard or carpeted surfaces.
Superior polyester coated with high grade vinyl adds cushion and comfort under outdoor rugs.
Attached Non-Skid Pad #593
A durable rug backing recommended for hard surfaces.
Attached Felt Pad #598
A rug backing recommended for carpet.
Shaping the Character of a Seagrass Rug
Nature’s Perfect Imperfect Rug – The Making of a Seagrass Rug
All rugs are measured and cut to be as square as possible, with the straight edges on all four sides. After cutting across the yarns, seagrass will ‘release’ and adjust to a new position. This means that the perfectly straight cut now has a slight bow as the tension releases from cutting. ‘Tension’ is created often during the backing process as the seagrass is ‘pulled’ through the equipment. Seagrass is not tintered, but pulled during backing application, resulting in both some bowing and tension on the material.
Along the sides, due to variation of the seagrass fibers, there will be irregularity in the weave. This results in the edges that cannot be perfectly straight.
When two irregular sides meet, the corner will not be a perfect 90 degrees. This creates a challenge in applying the border and mitering the corner.
A guide is used to make sure each rug is sewn as straight as possible; however, it can only be as straight as the cut piece of seagrass.
Due to variation of the seagrass fibers, the sewing needle may jump from one side of the fiber to another, leaving an irregular sewing pattern.
After Sewing the border to 4 sides, the border is ready for finishing. The looseness of the seagrass weave means the rug can be easily moved from the original cut and become out of square.
Hand sewn mitered corners are performed by experienced craftsmen.
When completed, the finished corner is beautifully crafted, but will conform to the irregularity of the cut piece of seagrass.
All rugs are visually inspected and measures before leaving our facility.
Care is taken to package each rug for the hardship of shipping.
Extra care is given to the ends of the rugs which will endure the most stress in shipping and handling.
Fibreworks® offers an opportunity to purchase one of our specially priced rugs through The Outlet. Rugs are available only as presented per size and quantity. Each rug is made from finest quality material and finished by our skilled craftsmen. All Outlet sales are final and samples cannot be requested. Orders ship within 7-10 business days. If you have any questions, please email us at TheOutlet@fibreworks.com.
• Extremely durable
• Minimal wall preparation
• Sound absorbent
• Class A Flame Spread
• Ideal for high abuse areas
• Sisal transforms institutional appearances to a warm, natural look
• A Grown Green Product
Composite & Construction: 100% Sisal yarn, Boucle Weave
Pile Height: 1/4”
Weight: Minimum of 48 Oz/Sq Yard
Type: Reversible Weave without Backing
Roll Dimensions: 9’ x 100’; 12′ x 100′; 13’ x 50’
Subject to availability
Quality Assurance: Class A Flame Spread Rating
Passes Corner Burn Test UBC 8-2 & NFPA 265
Acoustical: NRC Value: .10 avg ASTM C: 423-90a
Static Control: 100% Static Free
Environmental: LEED Credits available rating sys
Rapidly renewable bio-based material
Grown Green Product
Approved Adhesive: Fibreworks #257 Sisal Adhesive
Latex, Water Soluble
Notice: Fibreworks #257 Sisal Adhesive is the only recommended adhesive for Fibreworks Sisal. Fibreworks will not guarantee any installation of sisal when another adhesive is used. If you have any questions, please call Fibreworks.
Welcoming Your Rug
Welcoming Your Rug
1. Newly Manufactured Rug
Rug is laid flat prior to packaging process.
2. Prepared for Packaging
The rug is carefully rolled on a core before being wrapped in heavy duty plastic packaging.
3. Opening Your Rug
The stress of rolling and shipping will produce waves in the material. After the rug is carefully opened, lay it on a completely flat surface allowing it to acclimate and relax approximately 24-48 hours.
4. Training the Corners of Your Rug
Rugs may arrive rolled either face in or face out, depending on the border application. Photo shown illustrates how to “train” the rug if the corners are not laying flat. Lay the rug on a flat surface and loosely fold the edge under. Allow 24-48 hours to train rug.
5. Relaxed New Rug
The rug will lay flat after it can acclimate and relax to its original form. Allow approximately 24-48 hours before placing furniture on it.
6. Never Pull the Border
Never pull your rug by the bordered edges; damage may occur. Grasp the rug 2-3 inches from the border to adjust.
Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won’t find anywhere is a perfect natural fiber floor covering. Our desire is to provide as much information as possible to inform our customer what to expect with our products made from natural fiber…perfectly natural fibers with naturally imperfect characteristics. We also provide general information on some of our general business practices.
Carpet America Recovery Effort
The mission of CARE is to advance market-based solutions that increase landfill diversion and recycling of post-consumer carpet, encourage design for recyclability and meet meaningful goals as approved by the CARE Board of Directors.
Fibreworks is a CARE member. Learn more about the Carpet America Recovery Act here.
Two Tier Display
60 boards and includes border waterfalls.
Waterfall Display and Boards
20 board capacity, your choice of small boards.
Individual Collection Boards
Small and Large boards
13 × 18 Samples and 18 × 27
Complete set (Display not included)
A la Carte
Features a 10″ x 10″ cutting of each collection and/or family.
Custom Rug Calculator
Provide quick and accurate price quotes for your Fibreworks custom rug.
Approved Freight Lines
Fibreworks® will prepay shipments on Fibreworks® approved freight lines. For a list of current approved freight lines, contact your Account Manager. Approved lines may vary without notice.
All other freight line carriers must be shipped on a Third Party or Collect basis. Cross dock charges apply to other carriers. Claims, disputes and all information regarding the shipments on non approved freight lines are the customers responsibility.
For larger volumes, Fibreworks® will gladly offer a quotation providing the least cost shipping alternative.
General Shipment Information
• Call for LTL rates out of Louisville on Approved Freight Lines.
• Freight estimates are available for special delivery – i.e. overnight air freight.
• Advance payment of air freight charges may apply.
• Most shipments size 8’ x 10’ and under can be shipped UPS (certain charges may apply). Some exceptions may apply based upon UPS restrictions. Contact Fibreworks® Account Management for more information. Rugs larger than UPS size restrictions will be shipped by freight line using the Dalton Freight rates.
• Rates are for continuous 48 states only. Call for Hawaii, Alaska, or Canadian rates.
• Exception: North Georgia and Atlanta. Call for current rates.
• For information on shipments made from the Anaheim, CA, or Dalton, GA warehouses, contact you Account Manager.
Additional Fees – May result on the following:
• Call Before Delivery and Notification of Delivery requests.
• Residential (residential areas or limited access areas may qualify as Residential) deliveries and gated communities.
• Limited access, non-carpet stores
• Lift gate service – Freight lines must receive authorization to provide lift gate service.
• Island deliveries and deliveries requiring a ferry.
• Oversize shipments (i.e. 16’4” wide material over 14′ long)
• Expedited Orders
• Rush charges may apply for expedited orders.
• Extra UPS Services such as ‘Signature Required’ must be requested when you place your order. Unless the shipper uses a delivery confirmation service requiring a signature, UPS reserves the right to make a delivery without obtaining a signature.
Inspect Before Receiving
Freight claims are made against the freight line, not Fibreworks®. Please protect your interest and ours by notifying the freight line of any observed or suspected damage at the time you receive the shipment. If the proper notification is not made, Fibreworks® can not help reclaim the loss. In order to make a claim against a Freight Line for damage or incorrect quantities, the following freight line process is required.
• Upon arrival, please inspect for damage & incorrect quantity before signing.
• Any damage (suspected/observed) to contents should be noted on the bill of lading. Without such notice the freight line will not honor a damage claim.
• Damage must be reported within five days for a claim against a freight line to be considered.
• Products should not be received if there is obvious damage. Simply refuse the shipment and contact Fibreworks® immediately.
• Photography at time of delivery is the best documentation of damage.
Residential Delivery Claims
We encourage you to make a special effort to inform your customer of the risk associated with receiving a residential deliveries. The conditions for properly filing a freight claim do not change for residential delivery, but the risk can. This is most often due to the inexperience of the resident.
Please inform your customer to be present during delivery, properly inspect., notate any observed or suspected damage on the bill of lading and instruct them to contact you as soon as possible.
Photography at the time of delivery is the best documentation of damage.
Fibreworks®’ goal is to work with you to ensure that every claim related to freight damage is placed with the appropriate party and is fairly negotiated. If proper steps are followed, freight claims can be easily and fairly negotiated. Without following the proper process, freight lines will not honor a claim. Remember, when it comes to a claim for products damaged in shipping, the claim is against the freight line, not Fibreworks®. Freight lines can take up to 120 days to negotiate a claim. We cannot help you recover a loss without proper implementation of good receiving and inspection policies and proper claim processes.
Freight line damage can be segmented into three groups:
Obvious Damage – Product should not be received if there is obvious damage.In the case of obvious damage, do not receive material. Simply refuse the shipment and note on the Bill of Lading ‘shipment refused, due to damage’. Be even more specific in describing the damage if possible – every detail helps. Make sure you keep a copy of the receipt and the driver has a copy with your notation on it. With refused shipments, Fibreworks® can immediately process a replacement order because we know that the truck line is responsible for the damaged product. Please contact your Account Manager.
Possible or Suspected Damage – Practically every shipment can have cause for suspicion that damage may be present. There could be dirty or torn packaging, broken or crushed core, indentations in the rug. These are all reasons to suspect damage. You must document your suspicion on the bill of lading (i.e. ‘torn and dirty wrapper, possible damage, subject to inspection’). If you do not inspect the product at the receiving time, then you have- depending on the freight line- approximately 5 days to report any damage. If you do not inspect the product within 5 days and report damage, you are waiving your fright claim rights. If damage is found, please contact your Account Manager immediately so that Fibreworks® can start to negotiate the freight claim. We may be required to get the product returned for inspection. If so, we will authorize the return by giving you a Return Authorization.
Concealed Damage – Occasionally you will inspect the product and receive it free and clear, but later when you open the packaging you will find ‘concealed damage.’ Concealed damage may be from several sources, such as a broken core that punctured the product, water or grease that has seeped in a hole or tear, or an abrasion from the handling process at the freight lines. A claim can be made when concealed damage is present, but it must be reported within certain time restraints. Because each freight line has different policies, we recommend you open and inspect your packaging within 5 days of receiving your rug. Outside this time frame, there is no recourse against the freight lines. Concealed damage claims have different rules for settlement than obvious or suspected damage. Claims are usually negotiated at 1/3 of the cost of shipment. We may be required to have the product returned for inspection. If so, we will authorize the return by giving you a Return Authorization.
We will do all we can to help negotiate a claim when we are properly notified (our ability to help will vary depending if the shipment is prepaid or collect).
One of the most recurring freight damage problems has been material damaged due to broken cores.
Our research indicates three main reasons for broken cores: 1) fork lift poles that are too short to support the length of the carpet 2) fork lifts that are driven too fast, causing the carpet to bounce and subsequently to break the core 3) use of unloading equipment other than carpet poles.
In many cases shipments are received ‘free and clear’ when the cores are broken in many places. Broken cores can create creases and stretch marks in the carpet, that in most cases make the material unusable. Any evidence that the carpet is limp or has a sharp angle should be noted on the bill of lading as obvious or suspected damage.
The freight companies have fair claim processes regarding notated damage or suspected damage. If no notation is made, at best they will pay 1/3 of the cost, based on the assumption that the manufacturer, the shipper or the receiver could have been responsible for the damage. The best protection is to look carefully at the core at receiving.
50/50 Settlement Offer
Our claim settlement goal is to move all disputes to a rapid and fair conclusion. Generally, where there is an obvious “root” fault, or a clear responsible party, we ask the party at fault to be accountable for the claim. When there is no clear evidence of fault, or when a misunderstanding occurs that is challenging, we again strive to be as fair as possible.
The Fibreworks 50/50 remake or replacement off er is a standard off er put together in an effort to help our customers when no other recourse is available. Claim negotiations can be difficult, and sometimes result in a winner/loser argument. We want to promote the idea of partnership.
The idea of 50/50 initially started with freight lines who off er a “1/3, 1/3, 1/3” claim settlement. We had such favorable response, we made it part of our policy for all claims. With freight lines, a “concealed damage” settlement off er is 1/3. When there is no clear fault, the freight line takes the position that they handled the material for a third of the total sale. The manufacturer and dealer are the other 2/3’s. Product damage occurs at many levels: manufacturing, wholesale, freight, customer, installation, and end user. It can truly be a “mystery wrapped in an enigma.” Hours of strife/anxiety should not be spent over damaged carpet and rugs.
50/50 is based simply on numbers. For example, a $1000 original purchase, plus a 50% remake, equals the total cost of $1500 (plus freight). If the sale is $1500, any price above is still profit for our customer. At 50% off, Fibreworks does not attempt to make margin. 50/50 is a fair outcome.
Other settlement options are available. For example: hire an independent inspector and agree to their findings. However, this option only increases expenses and creates a winner/loser. It is not
always the best outcome between partners.
For more information on the freight claims process, or our Freight Damage Remake program, contact your Account Manager 1-800-843-0063 (press 2).