Product Resources
Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities, which are considered part of their charm. Variations in weave and shading create a distinctive, interesting, character making natural fiber floor coverings unique. What you will not find anywhere is a perfect natural fiber floor covering.
Our desire is to provide as much information as possible to inform our customer what to expect with our products made from natural fibers. We also provide general information on some of our business practices.
About Our Rugs
Broadloom Carpet – Bordered Area Rugs
Fibreworks® offers Natural Fiber Floor Covering as broadloom carpet or custom bordered area rugs. The ‘natural’ beauty of rugs and carpet is enhanced by their environmental friendliness; natural fibers – Grown by…Sustained in…and Biodegrades with…Nature! Our wide variety of floor coverings and rugs are made from the finest natural fibers such as Sisal, Wool, Seagrass, Jute, Cheena®, and Coir.
Custom rugs are available by choosing from a wide range of natural carpet styles and rug borders, plus we accept customers own material (COM). Rugs can be produced in most any shape or size, and borders can be applied in any of 10 different application techniques. The options to make a truly custom bordered natural fiber area rug are literally ‘infinite’.
Design Your Rug
Create and preview rug designs from our large selection of rug fields and borders. Design your ‘perfect rug’ using the website tool. Dealers can visit the dealer log-in “Design Your Rug” tool to design, price, and submit order requests for custom rugs.
Find a dealer near you by calling 800-843-0063 (press 2).
Before You Cut or Install
Customer’s Responsibility
• Always cross reference with your purchase order and samples to be sure this is the correct merchandise.
• Carefully examine for pattern, color, size/yardage, quality and condition before cutting or installing.
• Before cutting or installing, contact your vendor if any damage is suspected. Please provide photos.
• No allowances will be made after goods are cut, installed, or altered
Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities that are considered normal because they occur in nature. Weave and shading irregularities are inherent in the fiber and the manufacturing process, so you should expect to find them. What you will not find anywhere is a perfect natural fiber floor covering. These irregularities provide distinctive, interesting character that makes each natural fiber carpet unique.
Bordered Area Rug Characteristics
Because our floor coverings are woven from natural fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won’t find anywhere is a perfect natural fiber floor covering.
• All rugs are individually custom fabricated from broadloom carpet rolls.
• Cuts are generally made by following the valley of the ribs and along the buried thread. Rugs can be slightly out of square when cut due to the natural imperfections of the roll.
• The variation in size and texture of natural fibers, such as seagrass, will often result in an irregular weave. This means that rug edges will not be perfectly straight.
• Rugs may not be perfectly straight
• Some materials have greater bowing or skewing than others due to the nature of the material. Rugs made from these materials will be cut as square as possible, and may require ‘jumping ribs’. This is not a border application error.
• Pattern may be horizontal or vertical due to the size of the rugs or the material.
• In some areas, backing may not extend to the edges of the rug to achieve the exact size.
• Never pull rugs by the border.
• Rugs may be rolled face in or face out depending on border application. Rugs with hand sewn mitered corners will usually be rolled face in to reduce stress on the miter.
• Like any textile, roll up and shipping may cause borders to wrinkle. After unwrapping, and allowing to relax, carefully iron the border with medium heat and no steam. Adjust heat as needed. Do not iron leather, suede, Sunbrella®, or jute braid borders.
• Newly opened rugs with latex backing may have the scent of ammonia. This will dissipate within 24-48 hours.
• Color Variance occurs in natural fibers. Showroom samples may not match current inventory.
• We can not hold tight tolerance when cutting natural fiber rugs. Large rugs can weigh as much as 400 pounds. The ability to hold and turn large rugs can be difficult, making it hard to keep tight tolerance on rug dimensions. Requested dimensions can be +/- 1/2”.
The shedding of loose fibers is normal, it’s actually a natural result of the process used to create wool rugs. When a rug is produced it goes through a combing process which helps remove short and broken fibers. However, some of these fibers fall onto the surface of the pile and appear as ‘fluff’. The effect can vary depending on the material type. The excess fiber is only a small fraction of the total fiber contained in the rug. Shedding is a very common expectation in dealing with hand tufted and shaggy rugs. However even with this process in place it’s impossible to prevent it from shedding. Regular vacuuming and proper care will help diminish the shedding over time.
Care, Cleaning, and Vacuuming
General Care
The best care you can give your natural fiber floor covering is regular, thorough vacuuming. For best results, vacuum from different directions, making several passes over the area. Heaviest traffic areas require the most attention to help reduce shedding and should receive regular vacuuming to reduce soil build-up. This will help prolong the beauty and life of the floor covering.
Avoid pulling your rug while furniture is standing on it as this might damage the rug. Never pull the rug by its edges.
Rugs should be loosely rolled for storage. Do not fold rugs as this can cause permanent creases.
General Vacuuming Advice
Ensure that your vacuum beater bar is properly adjusted. Damage to the carpet fibers can occur if the brushes of the vacuum are set too low. We recommend the head of the vacuum be adjusted so that the brushes barely touch the face of the carpet. Do not use a vacuum that automatically adjusts, as it will adjust too low and damage fibers. Refrain from continuously running the vacuum over the bordered edges, as this may cause damage.
Always test a vacuum and vacuuming technique first; claims resulting from vacuuming will not be honored. Each product will react differently to every vacuum or vacuuming technique. Some vacuums should not be used, as they will cause excess fuzzing or sprouting of the fibers.
Cleaning Your Natural Fiber Carpet
Natural Fiber carpets include Sisal, Wool, Wool and Sisal, Wool Blends, Jute, Seagrass and Hemp. Never saturate your carpet with water or cleaner; this will stain it. Any method that involves saturation with water, such as steam cleaning, hot water extraction or wet shampooing should NOT be used. These methods can cause shrinkage, dimensional changes, and staining of natural fibers.
When liquid spills occur, blot up (do not rub) immediately with a clean, dry, undyed cloth. If the spilled material is solid, scrape up what you can with a dull edge spatula.
Dry extraction methods of cleaning spills and stains are recommended, products such as the Host® Dry Carpet Cleaning System or Capture Carpet and Rug Dry Cleaner. For information, visit hostdry.com or captureclean.com
Always test the cleaning method to insure that color is not affected. Test in a small, concealed area first.
Cleaning Your Indoor/Outdoor Carpet
Indoor/Outdoor carpets have different cleaning methods than natural fibers. When cleaning your indoor/outdoor rug, mild soap or detergent and water are recommended. Before cleaning, test in a small, concealed area. It may be necessary to clean and rinse the entire rug after spot cleaning to avoid spreading and staining.
Note that indoor/outdoor rugs intended for indoor use may be finished with various borders or attached rug pads, therefore a dry extraction cleaning method is recommended.
Cleaning Your Luxe Fiber Carpet
Luxe Fibers, which include nylon and polyester products, have different cleaning methods than natural fibers. To clean and properly maintain your luxe fiber carpet, follow these three key points. 1) Vacuum frequently. 2) Clean spills promptly by blotting, not rubbing, the area with warm water and a clean white cloth to remove excess moisture. 3) Have carpet cleaned by a trained and qualified professional cleaner as needed.
Vacuuming thoroughly and frequently is the most important thing you can do to keep your carpet looking great, particularly in high-traffic areas. Vacuuming helps remove dirt particles which dull the carpets appearance. Use walk-off mats at entrances to minimize the tracking of dirt particles onto the carpet and to reduce soil accumulation. Steam, or hot water extraction, is the recommended method for deep cleaning luxe fiber carpets or rugs.
Carpet made from micro polyester and other luxe fibers may show light and dark bands when unrolled. Falling pile creates this light and dark effect. These bands are corrected by changing the direction of the pile, either by hand or by vacuuming. Pressure marks due to the weight of the roll may result during storage or transit and take longer to correct. Extensive vacuuming in reverse direction of the pile is necessary.
Falling pile is inherent to all plush carpets and not a manufacturing defect. All plush carpets must be regularly vacuumed to make the pile stand straight.
Cleaning Your Border
We offer several border options. Like many refined textiles, do not saturate, only spot clean when necessary. Do not iron leather, suede, Sunbrella®, or jute braid borders.
Custom Size Rug Guide
There’s no denying the power of a rug to pull a room together. Whether you are looking to create a comfortably snug space or a lively and spacious one, follow our “rules” below for designing the perfect size rug.
The beauty of our customization is this, we can coordinate different sizes in the same material whatever your circumstance.
We are excited to offer custom size rugs “to the inch”. Our rugs can be as wide as 16’4” (depending on material) and as long as required for your space.
Dining
In regard to design, nothing is worse than a too small rug in a dining area.
The perfect size will allow the chairs to be accessed while all 4 legs stay on the rug. First, determine the size of your table. Then, add 24″ – 36” to each of the four sides. This will be the size of your rug. While 24” is functional if chairs are smaller scale, 30” is optimal, and 36” may be required when large scale upholstered chairs are utilized. The minimum border of bare floor is 4”.
(If the 24″ – 36” rule cannot be realized in a room leaving at least a 4” border, you may need to consider a smaller table for the room or install wall to wall carpeting.)
Illustration of 36” of rug extending beyond all sides of the table and an 18” border around the room.
Illustration of 24” of rug extending on all sides of table.
Illustration of 48” round dining table and custom size 9’6” round rug. This shows the perfect dimension – 30” of rug material extending beyond the edge of the table.
Illustration of 60” round dining table and custom 11’3” square rug is an example of perfect spacing.
Bedroom
Your feet should always land on a soft warm rug.
To create a cozy border around a bed without covering the entire room, allow an additional 30″ – 36” on each side and the foot of the bed. Place the rug under at least 2/3 of the bed.
For a luxurious bedroom, covering the floor with a custom rug exposing an 18″ – 24” border allows a cozy seating area to be established. Nightstands and other wood furnishings may sit squarely on the bare floor border.
Illustration of bedroom rug extending 36” around the bed. Room has 12” border of exposed bare floor.
Illustration of full rug coverage with 12” side borders and 24” end border.
Living Room
There are many ways to define sitting areas through use of rugs.
The rule of thumb for sizing an area rug is this: 12″ – 18” of bare floor between rug and walls should be exposed as a border.
When a sofa is placed against a wall, it is common to size the rug so that it extends only halfway under the sofa with all other furnishings fully on the rug or all front legs on the rug.
To define a very large space, place all furnishings on the rug with ample passage to move into and around the seating area. This usually means allowing 18″ – 24” between sofa and chairs or sofa and coffee table.
When using a sofa as a room divider, the sofa may be completely on the rug while a console table placed behind the sofa is on bare floor.
Illustration of living room that shows how a rug looks best when a uniform perimeter is exposed around the room.
Illustration of living room that shows how a rug looks best when a uniform perimeter is exposed around the room and all furniture is on the rug.
Illustration showing how a 9’ x 12’ rug functions well when the rug is halfway beneath the sofa and only the front legs are on the rug.
Odd Spaces
Here are a few more “rules” to guide you in determining the size of a rug for an odd space.
Most hallways are perfect with a 30” wide runner. Determining the length of your runner is defined by the length of the hallway and not cutting it off in the middle of doorways.
Most bathroom dressing areas are quite nice with a rug which sits neatly 2” inside both ends of a vanity.
Rugs in most entryways utilize the 18” border rule. Some grand entryways can accommodate a large round rug or large rectangle, while smaller entryways are limited to the width of the door. Back entryways commonly utilize a runner.
Illustration of a custom 5′ wide runner in an entryway. Imagine stairs to the left of the rug and a wide opening into either a dining room or living room. The custom size rug completes an otherwise Odd Space.
Illustration of a properly sized custom runner in a 14′ hallway. The runner is 4″ – 6″ off either wall and each end of the hallway.
Common Design Mistakes
Illustration of 60” round dining table and 9’ square rug. This shows how a 9’ square rug does not function.
Illustration of a 9’ x 12’ rug which leaves virtually no passing space when commonly sized furnishings are placed fully on the rug.
Illustration of a too narrow, too short runner which cuts the doorways in half causing the hallway to seem disjointed.
Family
Fibreworks® Families Defined
“Family” is the way Fibreworks® references different collections which share the same colorways. Our 13 families allow customers to coordinate bold and simple patterns within an adjoining space. Additionally, in the event of a back ordered item, you may simply choose another pattern from the same family. Search by “Family” in the drop-down menu at fibreworks.com to view all our coordinating collections.
Example: Geometrics Family
Green Statement
At Fibreworks®, we have an everyday commitment to impacting our environment as little as possible. Of course, since most of our beautifully textured floor coverings are made from renewable resources, being eco-friendly is simply in our nature.
Natural fiber rugs are sustainable, biodegradable and the environmentally responsible choice for helping to preserve our planet for generations to come.
Here are some of the reasons why we can call ourselves Fibreworks®
Sisal
A durable plant fiber harvested from the mature leaves of the agave sisalana plant. Since most weeding is done by hand, no pesticides or chemical fertilizers are used in sisal production.
Jute
Harvested from the skin, or bast, of the jute plant. Jute is sustainably grown, pollution-free and completely biodegradable.
Coir
Extracted from the skin of the coconut fruit, which is cured by the sun and spun into yarn. Whatever can’t be used for food or for coir yarn gets combined with other organic materials and used as compost in soil treatment.
Seagrass
This natural fiber is non-porous and comes in a naturally beautiful range of pale green and gold that mellow over time. Seagrass rugs are never treated with dye, so they’re a great choice for those with chemical sensitivities.
Wool
Sheared from the coat of a sheep and naturally durable, renewable and biodegradable and much more environmentally sound than petroleum based options, like nylon.
Natural Carpet Backings
Some of our most common backings include jute, natural latex, and natural rubber. Natural rubber and latex backings are extracted from the Havea rubber tree and unlike synthetic latex, natural latex is not produced by chemical polymerization.
Installation
Suggested Broadloom Installation Guidelines
Before Cutting or Installing
- Verify the product, pattern and color are correct. No claims can be filed on cut and/or installed material.
- Thoroughly inspect material for flaws (please refer to the Natural Characteristics insert).
- Accurately measure material.
- Confirm no moisture is present. Ideally, carpet should be installed when the indoor temperature is between 65-95°F, with a maximum relative humidity of 65%.
- Our carpets are woven from natural materials and fibers. Like most natural materials, they will expand and contract under different climates and moisture conditions. Let material acclimate to its new home (24-48 hours).
- Properly prepare substrates that are suitable for the specific product installation method selected. A good quality primer is recommended for subfloors made of wood or concrete. Subfloor must be smooth and level.
- For additional information on natural fiber installation, or to find a certified installer visit www.nficnet.com.
Synthetic and Jute Backed Products
For carpet with synthetic or jute backing, follow traditional installation techniques provided by the standard for installation of residential carpet, CRI 105, as published by the carpet and rug institute www.carpet-rug.org.
Latex and Polyurethane Backed Products
Products with latex or polyurethane backing have special installation recommendations:
- Direct glue down with a low moisture multipurpose adhesive is recommended.
- If a double glue-down installation is preferred, use a firm dense pad.
- Material may be tacked but avoid stretching.
- Allow carpet to settle and bond prior to applying weight. Traffic should be restricted 24-48 hours. Keep the conditions at the installation site stable and well ventilated giving the adhesive time to cure.
Some carpets, such as hand braided jute and hemp, are not recommended for broadloom installation when seaming is needed. Note that flatweave indoor/outdoor products are not suited for side seams or end seams. All products are recommended for residential use only unless otherwise specified. Be sure to take fiber, backing, and construction into consideration when searching the internet regarding installation.
A Note About Latex Backing
Natural latex has been used as a carpet backing for years with excellent performance. The increased popularity of hard surface flooring, including but not limited to wood, LVT, ceramic tile, marble, etc. has introduced many new types of finishes and sealants, as well as cleaning agents. These new introductions may affect the performance of latex, including causing the latex to stick to the floor, discolor, or crumble. It is impossible to know how latex may react to the many new substances with which it can encounter. We recommend a rug pad as a protective measure for your floors. Fibreworks cannot be responsible for the performance of hard surface floorings that react to latex. Latex backing may not extend to the edges of all rolls. Newly opened rolls of latex-backed carpet may have the scent of ammonia. This will dissipate within 24-48 hours.
Natural Fiber Characteristics
Natural fiber floor coverings are woven from plant and animal fibers and tend to have irregularities that are considered normal because they occur in nature. Weave and shading irregularities are inherent in the fiber and the manufacturing process, so you should expect to find them. What you will not find anywhere is a perfect natural fiber floor covering. These irregularities provide distinctive, interesting character that makes each natural fiber carpet unique.
Plugs
Fibers that were tied off in the manufacturing process.
Sprouts
Short fibers that were tucked in during the manufacturing process. Seagrass, jute, and hemp are short fibers. During handling, they sprout. Clipping sprouts is recommended.
Bowing
Industry standard allows up to 2% bowing of woven broadloom carpet (includes woven jacquard and woven wilton). Bowing should be taken into consideration when planning for a seam. Due to construction and the unique nature of the fiber, some collections have bowing tolerances over 2%. Bowing may be more apparent depending on binding selection. Contact your Account Manager for more information.
Variation in Loop Size
Carpets made of natural fibers may have irregular yarns that can create the appearance of a variance in loop size (warp or weft yarns). Variations of either thick or thin yarns within 50% of normal are allowed. Variations in yarn size are usually created during the spinning process. Sophisticated fiber combinations, including wool and linen, wool and cotton, wool and jute and even wool and hemp introduce an assortment of distinctive patterns and lush textures. There is the possibility of variation in loop size due to the different combination of fibers which adds to the natural beauty of these products.
Shedding of Loose Fibers is Normal
It is a natural result of the process used to create carpets. When floor coverings are produced, a combing process occurs, which helps remove short and broken fibers. However, some fibers fall onto the surface of the pile and appear as ‘fluff’. The shedding can vary depending on the material type.
Irregularity in the Ribs
Some ribs will be closer together, some farther apart.
Color Changes
Natural fibers eventually return to their original color. Bleached products darken over time, and dyed fibers fade. Sunlight will cause color change; direct sunlight may have a more dramatic result.
Color Variance
Showroom samples may not match current inventory. Color differences are more significant with natural fibers than synthetic ones due to seasonal conditions or location. Variations will occur between rolls, within rolls and within a custom rug. Keep this in mind when seaming. The beauty of natural fibers is that they are never truly solid in color. Natural fibers are sorted and blended for a certain amount of uniformity but will always have a degree of variation in color. A few examples of this would be 1) wool can have color variance when undyed, and will absorb color differently if dyed, 2) the gold and grey tones of jute vary in intensity and are created by the movement of water or lack thereof when harvested, and 3) vegetable fibers, especially hemp and jute, will showcase variations in color and texture due to soil differences and seasonal elements.
Striation
Striation is normal in natural fiber carpet. Color variance of natural fibers contributes to the appearance of lines. During the manufacturing process, multiple cones from different yarn bales individually feed the loom, side by side, to create each pattern. Additionally, uneven tension and variations in weave create a high/low visual effect throughout the carpet and within a custom rug. Striation and color variance occur naturally and are not considered defects.
Foreign Yarns
This occurs when fibers from previous production find their way into the current yarn. This is due to the nature of the fiber, collection process, and weaving process. Foreign yarn is common in all natural fiber products.
Peel and Husk
Many natural fibers are extracted from plants and can contain plant fragments such as peel or husk. Most of these organic remnants are removed during the spinning and manufacturing process. However, some fragments remain after the combing process and are commonly found within natural fiber products.
Expansion & Contraction
The hygroscopic nature of natural fibers means they adjust to environmental conditions, they are constantly moving. Loose-lay for 24 hours in the room in which it will be installed, and at the temperature it will typically experience. This allows the fibers to acclimate to their new surroundings.
Visible Seams
Seaming natural fiber carpet or rugs can be visible. Not all products are recommended for seaming. All seams are made at the discretion of the purchaser.
Pattern Repeat
Pattern repeats are approximate and can vary for natural fibers.
For Indoor Use Only
Natural fiber products should not be used in areas where moisture is present or ventilation is inadequate.
Residential Use
All products are recommended for residential use.
Natural Fibers
Sisal
Sisal is considered the strongest and hardest wearing of the natural fibers. The Agave Sisalana plant, grown in Mexico, Brazil and some parts of Africa, has a 7 to 10 year lifespan and can produce up to 300 usable leaves in a lifetime. Each sword-shaped leaf contains about 1000 fibers, of which the highest grade ones are used to produce sisal carpeting. Sisal makes a perfect choice for environmental sustainable living.
Classic sisal collections are made of timeless designs that are suitable for any home décor. Classic sisals offer distinctive texture in subtle weaves such as tightly woven boucle and panama. The understated patterns make them ideal as a standalone or layered in any room.
Designer sisal collections feature intricately woven patterns that make a statement. Designer sisals are woven jacquards, ranging from bold diamonds to substantial chevrons and many more. These detailed designs are visually enticing and add luxurious texture.
Wool
Wool is one of the most versatile fibers ever woven. It is durable enough to create the world’s finest heirloom carpets. It is naturally fire retardant and gives off no harmful fumes. Wool products provide style, beauty and performance year after year.
Seagrass
Seagrass is made from a tropical reed that is grown in paddy-like fields in China and Vietnam. The fibers are harvested by hand, dried and hand-spun into tough strands. when woven together, the result is a carpet that is full of texture, yet hardy and durable. Seagrass blends nature’s own colors – beige, green, yellow and russet in endless variation, resulting in hue changes between rolls and rugs. Carpets will have a distinctive hay-like aroma, which will mostly dissipate, but provide a reminder of nature’s freshness.
Shaping the Character of a Seagrass Rug
Jute
Jute is harvested from the stem and outer skin of the Jute plant. The plant grows anywhere from six to ten feet in height and thrives in the warm and wet climates in India and Bangladesh. When used as carpeting it is softer underfoot and in appearance.
Cheena
Cheena is produced from the grasses indigenous to India blended with other textiles such as chenille, jute and seagrass. The ancient hand labor process of cutting, raking, drying and bailing the grass stalk yields a hardy, straw-like fiber ready to be woven into carpets full of texture and design. The finished carpet brings together a new world technology and old world charm. Cheena is produced from renewable resources, and the straw hues create an organic finish that is perfect for today’s environmental design style.
Coir
Coir is the coarse fiber of the outer husk of a fully mature coconut. 90% of the world’s coir comes from India and Sri Lanka. A typical palm tree has coconuts at every stage of maturity and can produce 50-100 coconuts per year. To harvest the coir, the coconuts are dehusked and soaked in warm water to swell and soften the fibers. The fibers are then twisted and spun into yarn, then woven into carpets that are full of natural character. Durable and functional, coir carpets are able to withstand some contact with moisture, unlike other natural fibers.
Outlet
Fibreworks® offers an opportunity to purchase one of our specially priced rugs through our Outlet. Rugs are available only as presented per size and quantity. Each rug is made from finest quality material and finished by our skilled craftsmen. All Outlet sales are final and samples cannot be requested. Orders ship within 10-12 business days. If you have any questions, please contact us at (855) 478-0062 at outlet@fibreworks.com.
Product Information
Repair Center
Click on the video links below to view helpful repair tips.
Sprouts
Sprouts are short fibers that are tucked in during the manufacturing process. They are normal and may resurface throughout the life of the material. Fortunately, sprouts are easy to care for. Click here for a video on how to Clip Sprouts.
Jute Braid
During the hand braiding process short fibers are tucked and can sprout. When this occurs you can simply use a hooked tool, such as a knitting needle, to pull the fibers back through the braid. This is common and will occur throughout the lifetime of hand braided jute. Click here for a video on how to Repair a Jute Braid.
Pulled Yarns
Pulled yarns can occur in high traffic areas due to things such as pet nails, heeled shoes or dining chairs. This is a quick and easy fix. By using a thin and sturdy tool, such as a safety pin, pull the yarn on each side of the loop to evenly disperse the yarn through the weave. Click here for a video on how to Repair a Pulled Yarn.
Serging Yarns
When serging yarn is snagged or pulled, it will create a larger loop in the border. This loop can also occur in the finishing process when the sewing machine misses a yarn, creating an unstitched loop. Unstitched loops go undetected as it is tucked and hidden by other yarns, but reveals itself once the rug is rolled for shipping. To correct this, simply pull the loose yarn to the back of your rug and glue down. To avoid further serging yarn loops or pulls, be sure the beater bar on your vacuum is properly adjusted and avoid vacuuming directly on the serged edge. Click here for a video on how to Repair Serging Yarn Loops.
If serging yarn unravels, contact your Account Manager for a serging yarn repair kit. To prepare for hand-sewing, thread yarn(s) through needle and tie a knot at one end. On the unraveled area, tie off each end of loose yarn towards back of carpet and trim excess. Start at the beginning, as close to the existing yarn as possible, pulling yarn(s) through for the knot to hold in place. For best results, the repair yarn(s) should be sewn alongside, not on top, and as close as possible to existing yarn with no gap. To finish repair, simply tie off the serging yarn(s) and trim excess.
Please note, hand sewing works best for repairs no longer than 3”. If too much damage has occurred a machine sewn repair may be necessary. Click here for a detailed video on how to Repair Unraveled Serging Yarn.
Rug Pads
Cushion Grip #591
Softer pad adds cushion and holds your rug in place on hard surfaces. Approximately 1/8″ thick.
Premium Grip #592
Reversible pad with extra cushion and comfort for use on hard or carpeted surfaces. Approximately 1/4″ thick.
Outdoor #594
Superior polyester coated with high grade vinyl adds cushion and comfort under outdoor rugs. Approximately 1/8″ thick.
Attached Non-Skid #593
A durable attached rug pad recommended for hard surfaces. Approximately 1/16″ thick.
Attached Cloth #597
Cloth backing to enhance your custom rug. Recommended to cover latex-backed indoor carpets. Approximately 1/32″ thick.
Attached Felt #598
An attached rug pad recommended for carpet. Approximately 1/16″ thick.
Samples and Displays
Two Tier Design Center
68 boards and includes border waterfalls.
Click here for Specifications
Two Tier Indoor/Outdoor Display
Includes 18 boards with the ability to expand to 28 boards.
Click here for Specifications
Two Tier Katha Living Design Center
Includes 39 boards with the ability to expand to 50 boards.
Click here for Specifications
Individual Collection Boards
Floor Vignette Display
Includes 4 bound samples.
13 × 18 Samples
Complete set (Display not included)
A la Carte
18 x 27 Samples
Special Order
Natural Fiber Sample Tote Kit
Features 10″ x 10″ cuttings in an assortment of collections. Includes border waterfalls and catalog.
Indoor/Outdoor Sample Tote Kit
Features 10″ x 10″ cuttings in an assortment of collections. Includes an Indoor/Outdoor catalog.
Custom Rug Calculator
Provide quick and accurate price quotes for your Fibreworks custom rug.
Suitability
Natural fiber area rugs can be used in most areas of the home. We recommend a common sense approach to placement of natural fiber rugs.
• Infants may not enjoy crawling on the rough surface of plant fibers such as sisal.
• In homes with small children, our wool blends and Indoor/Outdoor products are a good mix of design, durability, and stain resistance.
• Stairs may become slick when natural fibers such as sisal, seagrass or jute are applied. We do not recommend these products for stair runners.
• If numerous spills occur at your kitchen table, you may want to reconsider this as a suitable location for a natural fiber rug.
• Bathrooms may not be suitable locations due to moisture.
• For enclosed porches or sunrooms that are not climate controlled, we recommend our Indoor/Outdoor products.
• In high traffic areas, use a more durable natural fiber such as sisal, seagrass, or wool.
• Pile height should be taken into consideration for door clearance, entryways and foot traffic.
• Be mindful of construction and pattern when planning spaces. For example moving chairs in a dining area.
• Big rooms need big rugs! We offer up to 16’4″ wide materials.
Wallcovering Specifications
• Extremely durable
• Minimal wall preparation
• Sound absorbent
• Class A Flame Spread
• Biodegradable
• Ideal for high abuse areas
• Sisal transforms institutional appearances to a warm, natural look
• A Grown Green Product
Composite & Construction: 100% Sisal yarn, Boucle Weave
Pile Height: 1/4”
Weight: Minimum of 48 Oz/Sq Yard
Type: Reversible Weave without Backing
Roll Dimensions: 9’ x 100’; 12′ x 100′; 13’ x 50’
Subject to availability
Quality Assurance: Class A Flame Spread Rating
ASTM-E84
Passes Corner Burn Test UBC 8-2 & NFPA 265
Acoustical: NRC Value: .10 avg ASTM C: 423-90a
Static Control: 100% Static Free
Environmental: LEED Credits available rating sys
(USGBC)
Rapidly renewable bio-based material
Low-emitting materials
Grown Green Product
Approved Wallcovering Adhesive: Fibreworks #257 Sisal Adhesive
Instant Tact
Dries Firm
Non-Hazardous
Low Moisture
Latex, Water Soluble
VOC Compliant
Notice: Fibreworks #257 Sisal Adhesive is the only recommended adhesive for Fibreworks sisal wallcovering. Fibreworks will not guarantee any installation of sisal wallcovering when another adhesive is used. If you have any questions, please call Fibreworks.
Welcoming Your Rug
Welcoming Your Rug
1. Newly Manufactured Rug
Rug is laid flat prior to packaging process.
2. Prepared for Packaging
The rug is carefully rolled on a core before being wrapped in heavy duty plastic packaging.
3. Opening Your Rug
The stress of rolling and shipping will produce waves in the material. After the rug is carefully opened, lay it on a completely flat surface allowing it to acclimate and relax approximately 24-48 hours.
4. Training the Corners of Your Rug
Rugs may arrive rolled either face in or face out, depending on the border application. Photo shown illustrates how to “train” the rug if the corners are not laying flat. Lay the rug on a flat surface and loosely fold the edge under. Allow 24-48 hours to train rug.
5. Relaxed New Rug
The rug will lay flat after it can acclimate and relax to its original form. Allow approximately 24-48 hours before placing furniture on it.
6. Never Pull the Border
Never pull your rug by the bordered edges; damage may occur. Grasp the rug 2-3 inches from the border to adjust.
Wrinkles may occur due to packaging. After unrolling, please allow 24 hours for the material to acclimate and relax once removed from packaging. Wrinkles in rugs or broadloom with cloth backing can be improved by ironing or steaming. Start with lower heat settings. Iron should be used on the underside of the carpet, not on the face. Ironing or steaming is suitable for wool, wool blends, and luxe fibers. This simple process can help your custom rug lay flatter and be wrinkle free. Note that damage due to broken cores is different from wrinkles due to packaging. Claims regarding damage must be filed against the shipping carrier and noted on the delivery receipt. Damage due to broken cores may not be resolved by ironing or steaming.
Synthetic fibers and backings may take longer than 24-48 hours to acclimate and lay flat. It may also be necessary to reverse roll the rug to achieve the desired shape. Synthetic fibers are especially suitable for warmer outdoor temperatures. Longevity of your outdoor rug may be increased by storing during colder temperatures.
Printable Welcoming Your Rug version available here
Additional information regarding Indoor/Outdoor rugs available here
Freight Information
Packaging
Each rug is inspected and packaged with care to best protect it during shipping. Rugs may be rolled face in or face out. Serged rugs, for example, are typically packaged face out to help the rug lay flat when unrolled. However, rugs with attached pad or wide border applications are rolled face in. In those cases, rolling face out could encourage the pad to delaminate or damage the padded border at the corners.
Rugs with a wide border or jute braid border are packaged with corrugated flute within the roll. The purpose is to fill the void created by the thicker border during roll up, which enhances stability and protects material in transit. Diagram rugs may include corrugated flute for the same reason.
All rugs are packaged on a core. The core selected will vary based on the rug size, weight, and border application. Regular wall, 3.5” diameter core (0.125” thickness) is the most used core for small to medium sized rugs. Regular wall, 5” diameter cores are utilized for rugs with wide padded borders. The increased diameter puts less stress on the border. For our largest, heaviest rugs the “Ultrex” is our most durable core and extremely resistant to breakage. This thick wall core measures 3.5” in diameter and 0.4” thick.
Fibreworks sources high quality, plastic materials formulated for superior durability and made specifically for the carpet industry. Fibreworks plastic tubing (.008” thickness) with suffocation warning is used for all rugs. Tuff Grip (.008” thickness) is added around the ends of rugs for additional corner protection. Broadloom cuts are packaged in Centerfold (.004” thickness). Rolls are wrapped with this plastic sheet folded over, effectively resulting in at least .008” thickness.
Fibreworks only uses carpet poles when handling material. Large rugs and broadloom are packaged with a hole in one end so a carpet pole attachment can be used for handling. The other end is sealed. A carrier using equipment other than a carpet pole can tear the material. Small rugs that ship via UPS or FedEx ground are sealed on both ends.
Although great care is taken, packaging can be compromised during transit which is why it is important to thoroughly inspect. Note that ‘concealed damage’ can occur which may not be evident until the roll is opened. Some common examples are 1.) a broken core which can cause wrinkles in material, 2.) a core that shifts or is accidently removed causing grease to be transferred. Please refer to Shipping Information for more details regarding damage and ways to protect yourself if a claim is needed.
Rising Container Cost
The cost of containers continues to rise. The articles below are great references and paint a picture of what suppliers are currently facing.
American Shipper “Are You Shipping Me?!? $32,000 Container Move from China to LA “
Global Trade “Why Do Global Shipping Costs Continue to Skyrocket?”
The Wall Street Journal “Container Shipping Prices Skyrocket as Rush to Move Goods Picks Up.”
Shipping Information
Approved Freight Lines
Fibreworks® will prepay shipments on Fibreworks® approved freight lines. For a list of current approved freight lines, contact your Account Manager. Approved lines may vary without notice.
All other freight line carriers must be shipped on a Third Party or Collect basis. Cross dock charges apply to other carriers. Claims, disputes and all information regarding the shipments on non approved freight lines are the customers responsibility.
Volume Quotes
For larger volumes, Fibreworks® will gladly offer a quotation providing the least cost shipping alternative.
General Shipment Information
• Call for LTL rates out of Louisville on Approved Freight Lines.
• Freight estimates are available for special delivery – i.e. overnight air freight.
• Advance payment of air freight charges may apply.
• Most shipments size 8’ x 10’ and under can be shipped UPS (certain charges may apply). Some exceptions may apply based upon UPS restrictions. Contact Fibreworks® Account Management for more information. Rugs larger than UPS size restrictions will be shipped by freight line using the Dalton Freight rates.
• Rates are for contiguous 48 states only. Call for Hawaii, Alaska, or Canadian rates.
• Exception: North Georgia and Atlanta. Call for current rates.
• For information on shipments made from the Chino, CA or Dalton, GA warehouses, contact you Account Manager.
Additional Fees – May result on the following:
• Call Before Delivery and Notification of Delivery requests.
• Residential (residential areas or limited access areas may qualify as Residential) deliveries and gated communities.
• Limited access, non-carpet stores
• Lift gate service – Freight lines must receive authorization to provide lift gate service.
• Island deliveries and deliveries requiring a ferry.
• Oversize shipments (i.e. 16’4” wide material over 14′ long)
• Expedited Orders
• Rush charges may apply for expedited orders.
• Extra UPS Services such as ‘Signature Required’ must be requested when you place your order. Unless the shipper uses a delivery confirmation service requiring a signature, UPS reserves the right to make a delivery without obtaining a signature.
Inspect Before Receiving
Freight claims are made against the freight line, not Fibreworks®. Please protect your interest and ours by notifying the freight line of any observed or suspected damage at the time you receive the shipment. If the proper notification is not made, Fibreworks® can not help reclaim the loss. In order to make a claim against a Freight Line for damage or incorrect quantities, the following freight line process is required.
• Upon arrival, please inspect for damage & incorrect quantity before signing.
• Any damage (suspected/observed) to contents should be noted on the delivery receipt. Without such notice the freight line will not honor a damage claim.
• Damage must be reported within five days for a claim against a freight line to be considered.
• Products should not be received if there is obvious damage. Simply refuse the shipment and contact Fibreworks® immediately.
• Photography at time of delivery is the best documentation of damage.
Residential Delivery Claims
We encourage you to make a special effort to inform your customer of the risk associated with receiving a residential deliveries. The conditions for properly filing a freight claim do not change for residential delivery, but the risk can. This is most often due to the inexperience of the resident.
Please inform your customer to be present during delivery, properly inspect, notate any observed or suspected damage on the delivery receipt and instruct them to contact you as soon as possible.
Freight Claims
Photography at the time of delivery is the best documentation of damage.
Fibreworks®’ goal is to work with you to ensure that every claim related to freight damage is placed with the appropriate party and is fairly negotiated. If proper steps are followed, freight claims can be easily and fairly negotiated. Without following the proper process, freight lines will not honor a claim. Remember, when it comes to a claim for products damaged in shipping, the claim is against the freight line, not Fibreworks®. Freight lines can take up to 120 days to negotiate a claim. We cannot help you recover a loss without proper implementation of good receiving and inspection policies and proper claim processes.
Freight line damage can be segmented into three groups:
Obvious Damage – Product should not be received if there is obvious damage. In the case of obvious damage, do not receive material. Simply refuse the shipment and note on the delivery receipt ‘shipment refused, due to damage’. Be even more specific in describing the damage if possible – every detail helps. Make sure you keep a copy of the receipt and the driver has a copy with your notation on it. With refused shipments, Fibreworks® can immediately process a replacement order because we know that the truck line is responsible for the damaged product. Please contact your Account Manager.
Possible or Suspected Damage – Practically every shipment can have cause for suspicion that damage may be present. There could be dirty or torn packaging, broken or crushed core, indentations in the rug. These are all reasons to suspect damage. You must document your suspicion on the delivery receipt (i.e. ‘torn and dirty packaging, missing or broken core’). If you do not inspect the product at the receiving time, then you have- depending on the freight line- approximately 5 days to report any damage. If you do not inspect the product within 5 days and report damage, you are waiving your freight claim rights. If damage is found, please contact your Account Manager immediately so that Fibreworks® can start to negotiate the freight claim. We may be required to get the product returned for inspection. If so, we will authorize the return by giving you a Return Authorization.
Concealed Damage – Occasionally you will inspect the product and receive it free and clear, but later when you open the packaging you will find ‘concealed damage.’ Concealed damage may be from several sources, such as a broken core that punctured the product, water or grease that has seeped in a hole or tear, or an abrasion from the handling process at the freight lines. A claim can be made when concealed damage is present, but it must be reported within certain time restraints. Because each freight line has different policies, we recommend you open and inspect your packaging within 5 days of receiving your rug. Outside this time frame, there is no recourse against the freight lines. Concealed damage claims have different rules for settlement than obvious or suspected damage. Claims are usually negotiated at 1/3 of the cost of shipment. We may be required to have the product returned for inspection. If so, we will authorize the return by giving you a Return Authorization.
We will do all we can to help negotiate a claim when we are properly notified (our ability to help will vary depending if the shipment is prepaid or collect).
Damaged Cores
One of the most recurring freight damage problems has been material damaged due to broken cores.
Our research indicates three main reasons for broken cores: 1) fork lift poles that are too short to support the length of the carpet 2) fork lifts that are driven too fast, causing the carpet to bounce and subsequently to break the core 3) use of unloading equipment other than carpet poles.
In many cases shipments are received ‘free and clear’ when the cores are broken in many places. Broken cores can create creases and stretch marks in the carpet, that in most cases make the material unusable. Any evidence that the carpet is limp or has a sharp angle should be noted on the bill of lading as obvious or suspected damage.
The freight companies have fair claim processes regarding notated damage or suspected damage. If no notation is made, at best they will pay 1/3 of the cost, based on the assumption that the manufacturer, the shipper or the receiver could have been responsible for the damage. The best protection is to look carefully at the core at receiving.
50/50 Settlement Offer
Our claim settlement goal is to move all disputes to a rapid and fair conclusion. Generally, where there is an obvious “root” fault, or a clear responsible party, we ask the party at fault to be accountable for the claim. When there is no clear evidence of fault, or when a misunderstanding occurs that is challenging, we again strive to be as fair as possible.
The Fibreworks 50/50 remake or replacement offer is a standard offer put together in an effort to help our customers when no other recourse is available. Claim negotiations can be difficult, and sometimes result in a winner/loser argument. We want to promote the idea of partnership.
The idea of 50/50 initially started with freight lines who offer a “1/3, 1/3, 1/3” claim settlement. We had such favorable response, we made it part of our policy for all claims. With freight lines, a “concealed damage” settlement offer is 1/3. When there is no clear fault, the freight line takes the position that they handled the material for a third of the total sale. The manufacturer and dealer are the other 2/3’s. Product damage occurs at many levels: manufacturing, wholesale, freight, customer, installation, and end user. It can truly be a “mystery wrapped in an enigma.” Hours of strife/anxiety should not be spent over damaged carpet and rugs.
50/50 is based simply on numbers. For example, a $1000 original purchase, plus a 50% remake, equals the total cost of $1500 (plus freight). If the sale is $1500, any price above is still profit for our customer. At 50% off, Fibreworks does not attempt to make margin. 50/50 is a fair outcome.
Other settlement options are available. For example: hire an independent inspector and agree to their findings. However, this option only increases expenses and creates a winner/loser. It is not always the best outcome between partners.
For more information on the freight claims process, or our Freight Damage Remake program, contact your Account Manager 1-800-843-0063 (press 2).
Company Resources
Because our floor coverings are woven from natural fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won’t find anywhere is a perfect natural fiber floor covering. Our desire is to provide as much information as possible to inform our customer what to expect with our products made from natural fiber… perfectly natural fibers with naturally imperfect characteristics. We also provide general information on some of our general business practices.
Carpet America Recovery Effort
The mission of CARE is to advance market-based solutions that increase landfill diversion and recycling of post-consumer carpet, encourage design for recyclability and meet meaningful goals as approved by the CARE Board of Directors.
Fibreworks is a CARE member. Learn more about the Carpet America Recovery Act here.
Copyright Warning
All materials that we publish, including, but not limited to, Fibreworks Corporation images, photographs, trademarks, copyrights, artwork, website, and wording are protected by the Federal Copyright and Trademark Laws. All rights are reserved. No distribution, reproduction or any use of our materials is allowed without the written permission of Fibreworks.